Privacy Policy
Last updated: 26 October 2026
This website sets no cookies and uses no trackers. We use your details only to reply to you. Inside the StayAutomate app, we process property data only on behalf of the hostel or hotel. We never sell personal data.
1. Who we are
Hostel Analytics SAS, trading as StayAutomate, 10 rue Blacas, 06000 Nice, France. SIRET 913 272 407 00010. Contact: connect@stayautomate.com.
2. What we collect and why
| Data | Why | Legal basis | Kept |
|---|---|---|---|
| Server logs (IP address, browser, page, time) | Website security | Legitimate interest | A short period |
| Emails, demo requests and door-lock check requests you send us: name, email, phone (if given), property name and details (such as your PMS and current locks) and your message | Reply, and arrange the demo or the door-lock check | Legitimate interest, or steps before a contract | 3 years after our last contact |
| App users: name, work email, login and action history | Run the service | Contract with the property | Contract duration |
| Customer contacts and invoices | Contract and billing | Contract, legal obligation | Invoices: 10 years (French law) |
3. Guest data in the app
For reservation and payment data coming from a property's PMS and OTA statements, the property is the controller and we are its processor. We keep only the reservation data the service needs, such as reservation identifiers, stay dates, booking channel and amounts. We never access card data. Guests should contact the property directly; if you write to us, we forward your request.
4. Who receives your data
Only our hosting and email providers, all in the European Union (list on our GDPR page). No transfer outside the EU/EEA.
5. Your rights
You can ask for access, correction, deletion, restriction or portability of your data, or object to its use. Email connect@stayautomate.com with the subject "Privacy request". We reply within one month. You can also complain to the CNIL (cnil.fr).