App Terms
Version 1.0 · Effective 8 October 2026
1. Short version
These terms cover the StayAutomate app at app.stayautomate.com. The app reads your OTA payout statements, matches each line against your PMS, posts the matching payments and flags anything that doesn't match for a person to decide. You keep control of your data and your bookkeeping. The price is fixed per property and per month, with no setup fee and no fixed term. To stop, you give three months' notice.
2. Scope
These terms govern the app and its PMS connection. They are separate from the website Terms of Use.
In these terms, "you" means the property, a hostel or hotel, that uses the app. "We" means Hostel Analytics SAS.
By connecting a property, you accept these terms. If a signed agreement exists between the property and Hostel Analytics SAS, that agreement takes priority.
3. The service
StayAutomate reads the property's OTA payout statements (Booking.com, Airbnb and Expedia). It reconciles each line against the property's PMS (Mews today, Cloudbeds coming) and records the matching payments in the PMS.
Lines that don't match are flagged with the reason. They are never posted without a person's action.
4. What the app writes to your PMS
- Payments are shown in a preview before anything is written.
- Each payment carries its own identifier, so it can't be posted twice.
- A bill is closed only when the PMS itself confirms a zero balance.
You review and decide every flagged item.
5. Connecting your PMS
You grant the API access the service needs, and you confirm that you are entitled to connect that property.
You keep your own PMS subscription.
You can disconnect at any time. This stops further reading and posting.
6. Fees
The price is fixed, per property and per month. It is based on the number of payout lines reconciled per calendar year.
| Tier | Payout lines per calendar year | Price |
|---|---|---|
| Small | Up to 5,000 | €99 / month |
| Medium | 5,001 to 12,000 | €149 / month |
| Large | 12,001 to 20,000 | €199 / month |
Above 20,000 lines, the price is set by separate agreement. See the pricing page.
- If a property crosses its tier limit, the higher tier applies from the month the limit is crossed, never retroactively. The counter resets each calendar year.
- There is no setup fee.
- We invoice monthly in advance. Invoices are payable on receipt, before the month they cover. Prices exclude VAT.
- If an invoice is still unpaid 10 days after a written reminder, we may suspend access, leaving it read-only, until payment. Suspension doesn't cancel what is owed.
7. Term and termination
- There is no fixed term.
- Either party can end the contract with three calendar months' written notice.
- Either party can end it immediately if the other materially breaches these terms and doesn't fix the breach within 14 days of written notice.
- On termination, an export of the property's data is available for 30 days. After that, the data is deleted.
8. Your responsibilities
You agree to:
- keep each staff login personal and secure;
- review and decide flagged items;
- remain responsible for your own bookkeeping and accounting records;
- connect only properties you are entitled to connect.
You must not:
- try to attack, disrupt, reverse-engineer or gain unauthorised access to the app or to another property's data;
- resell access or share it outside your team.
9. Data protection
For property data, we act as your data processor under the GDPR, and our data processing agreement applies. Data is hosted in the EU.
We never access, process or store card numbers, CVV/CVC codes or card authentication data. Guest names are not stored.
More in our Privacy Policy and on our GDPR page.
10. Confidentiality
Each party keeps the other's non-public business information confidential and uses it only for the service. This continues after the contract ends.
11. Beta features
Features marked Beta, such as automation rules, are free, provided as they are, and may change or be withdrawn. They never post to the PMS without an action by the property's staff.
12. Availability and support
We work to keep the app available and to fix issues quickly. Where possible, we contact you about planned maintenance.
Support is by email at contact@hostelanalytics.fr.
13. Intellectual property
The app, its software and design, and the StayAutomate name belong to Hostel Analytics SAS.
The property keeps all rights to its own data. It gives us only the right to process that data to provide the service.
14. Liability
StayAutomate is a reconciliation and automation tool. It gives no accounting or tax advice.
We are not responsible for errors caused by inaccurate, incomplete or misconfigured data in the PMS, OTA statements or other third-party systems, or by manual actions of the property's staff.
Neither party is liable for indirect or consequential loss. Our total liability is capped at the fees paid by the property in the 12 months before the claim.
Nothing limits liability for gross negligence or wilful misconduct.
15. Changes to these terms
We may update these terms. When they change, we inform customers by email. Each version has a number and a date at the top.
16. Governing law
These terms are governed by French law. Disputes go to the Commercial Court of Nice, France.